FAQ

Welcome to Zippos FAQ page

We are here to answer your questions and ensure you have the best shopping experience. If you need any further assistance, please do not hesitate to contact us.

Question #1: How long will it take to receive my order?
Answer: Here are our estimated delivery times:

Handling time: 1-2 business days

Transaction time: 5-7 business days

Estimated delivery time: 6-9 business days

For more information, please see our delivery policy.

Question #2: Do you offer free shipping?
Answer: Yes, we offer free shipping on all orders worldwide. For more information, please see our delivery policy.

Question #3: Where is Zippos located?
Answer: Zippos is a Swedish fashion brand. We proudly offer a carefully selected selection of high-quality sandals.

Question #4: What payment methods do you accept?
Answer: We accept the following payment methods:

- American Express

- Apple Pay

- Google Pay

- MasterCard

- Shop Pay

- Visa

- PayPal

- Klarna

For more information, please see our billing terms.

Question #5: What happens if I receive a defective product?
Answer: If you receive a defective product, we will replace it free of charge. Please contact us and return the item within 30 days. For more information, please see our return policy.

Question #6: Can I cancel my order after it has been placed?
Answer: Yes, we offer a 24-hour cancellation period. To cancel your order within this time frame, please contact us.

Question #7: What is your return policy?
Answer: We have a simple and hassle-free return process. For full details, please visit our return and refund policy page.

Question #8: When will I receive my refund after I return a product?
Answer: Once we have received and inspected your returned item, your refund will be processed. Refunds will typically appear on your original payment method within 7 business days, depending on your bank or payment provider. Please see our Return & Refund Policy for more information.

Question #9: Do you offer any warranties or guarantees on your products?
Answer: Yes, we offer a 30-day guarantee on all purchases. For more information, please see our Return & Refund Policy.

Question #10: How can I contact customer support?
Answer: You can reach our customer support via the Contact Us page or by emailing us at bellakirei8@gmail.com

Question #11: Do you ship internationally?
Answer: We offer free shipping within the EU, Norway, and the UK.

Question #12: Do you have a physical store that I can visit?
Answer: We are an online store, which allows us to offer the best prices and a wide range of products.

Question #13: Can I place a bulk order for my company or organization?
Answer: Yes, we accept bulk orders. Contact our customer support for more information "here".

Question #14: How do I exchange a product?
Answer: For detailed information about product exchanges, please see our return and refund policy.

Question #15: How can I track my order?
Answer: You can track your order via the Track Order page on our website.

For more information

Address: Magnus Ladulåsgatan 8C, 118 66 Stockholm
Email: support@bellakirei.com
FAQ: FAQ
Phone: + 723 098 700
Contact form

Customer service hours:
Monday to Saturday: 9:30 AM to 7:00 PM

We aim to respond to your questions within 1-2 business days. Thank you for choosing Zippos